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Corked imports
Posted: Tue Oct 14, 2003 12:59 pm
by Adam
You have been nursing a bottle of good french wine for over 20 years...you open it and its corked
...what do you do??
Anyone successfully received a replacement from an overseas producer??
Re: Corked imports
Posted: Tue Oct 14, 2003 1:46 pm
by Gavin Trott
Adam wrote:You have been nursing a bottle of good french wine for over 20 years...you open it and its corked
...what do you do??
Anyone successfully received a replacement from an overseas producer??
Hi Adam
I gave one.
That said, the importer here still carried the range even though a newer vintage, and were co operative.
I arranged for the customer to get a wine of their choice to the same value, and the distributor in return gave me a credit for that amount. The customer also took the bottle into the distributor's interstate office, so lots of things had to happen together for this to work.
I was pleased as it gave my customer good service.
In your scenario though, it sounds very tricky indeed.