The Auswine Forum

Struck what I was pretty sure was a corked 1995 Petaluma Merlot some days back - kept the remains in the fridge as I always do in case the winery or merchant asks for the proof - emailed Petaluma; following day got a phone call from them, after a brief discussion, they sent a current vintage (2004) which I received some days later.

No insistence on return of the affected article, no stuffing around, once they felt assured I knew my basics, settled the matter in a quick, professional way. Now that's what I call service!

Thats service that goes beyond, big ticks for Petaluma. i always swap bottles for customers if they say theres a flault (even if i don't think there is) but i've had to refuse a few that wanted refunds for wine the "i didn't like".

I've had similar service from Tahbilk, simply outstanding. There may have been some vacillation at the winery about replacing a bottle of Shiraz 86 (it was from a Chairman's Selection dozen) as it took a couple of weeks for the replacement to arrive. I didn't even taste the defective bottle, left it in Mackay last Easter but the descriptors from my sister indicated TCA had had it's way with that bottle, told the winery exactly that in an email - even got a follow-up phone call asking if the replacement was ok but hadn't tried it at that stage. Anyway, the replacement bottle was lovely after it had enough air. The sommelier at Brents in Brisbane thanked us for having the opportunity to try some.

Compliments of the season

daz

my past experience with Petaluma is also great and shows they are one of the best in the business. (Tahbilk also gets a big tick of approval.)

I had a dud corked 03 Petaluma Shiraz recently and they replaced with no dramas at all. Tick likewise from me.

Yep, Tahbilk get big ticks from me too. Had an older broken bottle in a recent delivery and sorted with a two minute phone call, which basically compirsed

Me: "my bottle is broken"

Tahbilk: "where do you want the replacement sent".

No questions, no quibbles, no proof required, just plain and simple great service!

Cheers

Dave

Hey heres an idea . How about we all steer away from buying Penfold’s for a week in protest of their very poor after sales customer service? Only buy from wineries that gave us genuine customer care when they gave us faulty bottles. Maybe then they will be a bit more professional and accommodating .

Only joking, unfortunately they still make good wine we need, doohhh .

I had two corked bottles of 2002 Clonakilla Hiltops Shiraz out of 4 that I opened so far last spring. Droped an email to Tim Kirk. He replied immediately and asked the address for replacement bottles to be sent. I replied. Two days later I had two bottles of 2007 Hilltops in my cellar
what can I say but exceptional customer serice from Tim Kirk.

Partagas wrote:Hey heres an idea . How about we all steer away from buying Penfold’s for a week in protest of their very poor after sales customer service? Only buy from wineries that gave us genuine customer care when they gave us faulty bottles. Maybe then they will be a bit more professional and accommodating .

Only joking, unfortunately they still make good wine we need, doohhh .

I don't need any wine. I want a number though.