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Petaluma service

Posted: Mon Apr 07, 2008 3:29 pm
by fred
Thankyou and congratulations for outstanding service to Petaluma for their replacement of 2 corked bottles of 2001 riesling with (at my request) the screwcapped 2002.

While noting this, the good bottles of 2001 are just entering their mature phase for drinking - but alas will never challenge the 1980 champion!

Topnotch service - and what the wine industry should be doing for its customers...
regards

Posted: Mon Apr 07, 2008 4:15 pm
by GraemeG
Ah, yes, corked riesling. I remember those. Still got some in my cellar, no doubt. But, none of them are Australian ones less than 7 years old...
cheers,
Graeme

Posted: Mon Apr 07, 2008 4:20 pm
by fred
Graeme,
check your PM please...
regards

Posted: Mon Apr 07, 2008 4:49 pm
by Partagas
I agree. Wine company's who treat customer issues of bad bottling with professionalism and service should be respected and applauded. Voyager handled my recent issue extremely well. :D

Penfolds on the other hand were shocking to say the least. Even had the gall to directly assume I had no idea what so ever about storage even after explaining they were kept in ideal conditions. Very sour :x