The Auswine Forum

Dear Jacques,

Thank you for taking the time to contact us at Rosemount Estate. There
are a couple of points that could lead to your impressions of the wine.
Given that there isn't a fault that you've pointed to in your email,
one
factor would be the cellaring conditions the wine has experienced and
the second could be your taste/palette relative to the wine's
development.

I've attached the last tasting note that we have for the wine (from
2001) which indicates that the wine is best drunk between 2001 and 2010
assuming ideal cellaring conditions. If the wine has been cellared
under less than ideal conditions it will prematurely develop and will
be
closer to/at the end of its drinking window.

The second factor is that you may have preferred the wine younger.
Assuming that you tried the wine before you purchased 2 cases of it in
2001, possibly the more fruit forward appearance of the wine at that
stage of development was more desirable to you than the wine 5 years
later?

Regards
Sanjay Chhabra
Consumer Relations
Rosemount Esta



My cellar is always keep between 16 to 18 C

jacques wrote: Given that there isn't a fault that you've pointed to in your email

Given that there is always 2 sides to a story, methinks there is also your email that needs to be provided before we can make heads or tails out of this.

Care to elaborate what you found was the issue with the wine and what exactly you want to accomplish by your post?

The wine is now 11 years old. I don't expect it came with a 10 year guarantee..it is just a fact of life that some wines develop well and most don't. This wine did not have a pedigree for longevity either really. You need to try bottles along the way when cellaring. I am with Rosemount on this one.

GW

http://www.winorama.com.au

vt - see this

http://forum.auswine.com.au/viewtopic.p ... ght=#35683

ps: I would have thought someone employed by a large wine company would know that the word is palate, not palette.

Makes you wonder if the marketing department of Rosemount is outsourced with staff being provided with a list of scripted answers rather than actually knowing anything about wine?

But I suppose if the answer was scripted they would have got it right???

Who knows?

seems like a fairly harmless typo to me.

Ratcatcher wrote:vt - see this

http://forum.auswine.com.au/viewtopic.p ... ght=#35683

this is now in context, and since I dont have experience with this wine, I will shut up now.

what I will say though, is that 4 years is a long time between drinks.

Ratcatcher wrote:ps: I would have thought someone employed by a large wine company would know that the word is palate, not palette.

Makes you wonder if the marketing department of Rosemount is outsourced with staff being provided with a list of scripted answers rather than actually knowing anything about wine?

But I suppose if the answer was scripted they would have got it right???

Who knows?

Ratty,

I have had loads of interaction with Sanjay at Southcorp and have always found him to be very helpful and cooperative. Rosemount/SC did/does not outsource their customer support line.

As to how much their staff knows, some know more than others and whilst we would all like to deal with pros, the vast majority of the customer support work is dealing with people that know little to not much about wine; the people who contribute to this forum are far from the norm, and know far more than the average consumer.

Cheers Ric and Alex.

I see something like that and I just immediately think of a call centre mentality that pervades so many big businesses.

Maybe Sanjay deals with people who order palettes of wine so it's easy to get mixed up.

Obviously my perception was incorrect.