Upon opening a bottle of Howard Park's 1997 Cabernet Merlot last week-end, I was disappointed as it showed reduced aromatics and flavour, and was far inferior to previous bottles. I then opened another bottle with similar results. I decided to inform Howard Park of my findings and was very impressed with how quickly they responded and with their offer to replace the wines without question. I would like to commend Howard Park Wines for their focus on customer satisfaction, and their overall profesionalism.
Regards
PeterK