Page 1 of 1
Cleanskin warranty
Posted: Tue Mar 29, 2005 10:52 am
by smithy
A new record for tight fistededness.
A customer comes into my winery yesterday and complains that a cleanskin from 1992 bottled under a composite cork is corky.
Well Duh! It is 12 years after it was bottled.
Perhaps he should have drank it a bit sooner!
I replaced it without question, but now I'm thinking about it.
When does the warranty on a cleankin run out. Even Mistibuishi only give 10 years and thats on a $38000 motor car not a $60 case of cleanskin....the replacement was $120.
Cheers
Smithy
Posted: Tue Mar 29, 2005 11:35 am
by TORB
What was your anticipated life expentancy for the wine? If it is "corky" (which could mean anything) due to being over the hill, it's the consumers problem. If the wine should still be OK after 12 years and is suffering from TCA, then replace it.
Posted: Tue Mar 29, 2005 11:40 am
by PaulS
Replacing that was going well beyond the call of duty Smithy!
How many people would cellar a cleanskin that long anyway???
Posted: Tue Mar 29, 2005 12:54 pm
by smithy
Ric
It was a nice wine, but I would have thought 2 years on a cleanskin is a reasonable time to stand behind your product.
I would also suggest that some red cleanskins aged under screwcap will be decidely reduced and flat after 5 years.
cheers
smithy
Posted: Tue Mar 29, 2005 1:03 pm
by PaulS
You weren't obliged to replace that wine and I reckon that customer was taking advantage of your good nature!
Posted: Tue Mar 29, 2005 2:35 pm
by TORB
PaulS wrote:Replacing that was going well beyond the call of duty Smithy!
How many people would cellar a cleanskin that long anyway???
Only some b**ard who is trying to take advantage of you. Also, as a cleanskin, the obvious question.... how do you know its yours?
Posted: Tue Mar 29, 2005 2:41 pm
by Guest
"Best before before ______" (period)
Posted: Tue Mar 29, 2005 5:51 pm
by Bob
WouldnÂ’t it be correct to replace a cleanskin with a cleanskin? I thought there was no actual guarantee of maker for a cleanskin. Is that incorrect? Seems to me that the only reason for replacing a wine that old would be PR value, so maybe you should keep a few fairly reliable cleanskins on hand, even if they are not yours, for such occasions?
Posted: Tue Mar 29, 2005 8:13 pm
by Murray
smithy wrote:8)
It was a nice wine, but I would have thought 2 years on a cleanskin is a reasonable time to stand behind your product.
If it is TCA taint then this is a fault unrelated to the quality of the wine. TCA tainted is TCA tainted. Where the composite corks Altec?
smithy wrote:8) I would also suggest that some red cleanskins aged under screwcap will be decidely reduced and flat after 5 years.
Only the badly made ones, and they would also be reductive under good corks as well. The worst cases of rduction I've seen over the last 12 months have been from wines sealed in cork, and I taste a lot of wine in screwcap (including NZ Gewurztraminers).
Posted: Tue Mar 29, 2005 9:07 pm
by Davo
Mention cork, tca and screwcaps in the same post and look who pops up.
Where ya been Murray? Haven't heard from you in ages.
Posted: Wed Mar 30, 2005 12:23 am
by Davo
Or perhaps a fly by anonymous poster.....
Actually Murray, it was a serious question on my behalf. Where have you been?
Posted: Wed Mar 30, 2005 5:19 am
by Murray
Davo wrote:Or perhaps a fly by anonymous poster.....
Actually Murray, it was a serious question on my behalf. Where have you been?
Davo, I've been working, which has curtailed my online activities somewhat.