The Auswine Forum

Well I know everyone is probably Wendoureed out with the mailer discussion etc but I just wanted to acknowledge some excellent customer service.many of you who have been dealing with these lovely folks for years probably expect it.

Some of you will have noted I took a 1998 Wendouree Cab Malbec to a recent offline. Sadly it was pretty badly corked.

At the recommendation of a few of the guys I penned a polite letter to Tony and Lita noting what had happened and asking if they had any museum stock I could purchase to replace the bottle. I notes I still had the cork and remnants of the wine.

Today a replacement 1998 Cab Malbec arrived, no invoice, no questions.

Absolutely amazing.

I had a David Franz 2003 Georgie's Walk Cabernet that was buggered by Bark last week. Quick email and replaced like for like. Glad Dave has moved to screw cap.

maybs wrote:Well I know everyone is probably Wendoureed out with the mailer discussion etc but I just wanted to acknowledge some excellent customer service.many of you who have been dealing with these lovely folks for years probably expect it.

Some of you will have noted I took a 1998 Wendouree Cab Malbec to a recent offline. Sadly it was pretty badly corked.

At the recommendation of a few of the guys I penned a polite letter to Tony and Lita noting what had happened and asking if they had any museum stock I could purchase to replace the bottle. I notes I still had the cork and remnants of the wine.

Today a replacement 1998 Cab Malbec arrived, no invoice, no questions.

Absolutely amazing.

That's good news.

Coincidentally we had an absolutely shocking run with Wendouree corks at the AFWAC tasting last Monday night - out of 21 bottles, 7 were badly cork tainted! It seems a very high number, but we did have three or so Winemakers at the tasting who all confirmed these bottles were stuffed by cork taint.

Phill kept the leftovers and was going to contact Tony & Lita with the bad news, hopefully it will be a similar outcome.

Cheers,
Ian

n4sir wrote:

maybs wrote:Well I know everyone is probably Wendoureed out with the mailer discussion etc but I just wanted to acknowledge some excellent customer service.many of you who have been dealing with these lovely folks for years probably expect it.

Some of you will have noted I took a 1998 Wendouree Cab Malbec to a recent offline. Sadly it was pretty badly corked.

At the recommendation of a few of the guys I penned a polite letter to Tony and Lita noting what had happened and asking if they had any museum stock I could purchase to replace the bottle. I notes I still had the cork and remnants of the wine.

Today a replacement 1998 Cab Malbec arrived, no invoice, no questions.

Absolutely amazing.

That's good news.

Coincidentally we had an absolutely shocking run with Wendouree corks at the AFWAC tasting last Monday night - out of 21 bottles, 7 were badly cork tainted! It seems a very high number, but we did have three or so Winemakers at the tasting who all confirmed these bottles were stuffed by cork taint.

Phill kept the leftovers and was going to contact Tony & Lita with the bad news, hopefully it will be a similar outcome.

Cheers,
Ian

And hence the change to screwcap I guess!

That's good! I had a sons of Eden Romulus that was corked. Emailed but no response