The Auswine Forum

Just thought I'd post a really positive experience I just had with the great folks at UWC.

Bought some '96 Chave Hermitage rouge a few months ago. Opened one yesterday for our monthly anniversary thingy. CORKED!!!

Brought it back to UWC today, and a little sniff to confirm it was a corky, no too-ing or fro-ing, just went to the shelf and pulled another bottle for me. I did not even have to show the receipt (which I dug out after a 15 minute search the night before). What's more, Renee apologised that the wine was corked! I mean, the fact that the wine was corked had nothing to do with UWC, their sourcing, cellaring, nor handling. Nonetheless, Renee was sincerely sorry that a nice evening was somewhat dampened by a corked wine bought from them.

With service like this, I really don't mind paying a bit of a premium on the wines sourced from them.

Good on you UWC, and thank you Renee.

Cheers,

Monghead.

Great service! I've bought quite a bit from them and definitely comforting to hear that they are willing to do that

Dear Monghead with the amount of booze you buy from UWC I'm not surprised they replaced it without question

Red wrote:Great service! I've bought quite a bit from them and definitely comforting to hear that they are willing to do that

It's your legal right to get a replacement/refund for faulty goods and their legal obligation.

Any merchant who doesn't obey the law in clear-cut case like this should be hounded, named and shamed as widely as possible.

JF wrote:Dear Monghead with the amount of booze you buy from UWC I'm not surprised they replaced it without question

Hey, I don't buy that much booze from them......... yet....

Red Bigot wrote:

Red wrote:Great service! I've bought quite a bit from them and definitely comforting to hear that they are willing to do that

It's your legal right to get a replacement/refund for faulty goods and their legal obligation.

Any merchant who doesn't obey the law in clear-cut case like this should be hounded, named and shamed as widely as possible.

I guess I was ignorant to this RB... I always thought it was part and parcel of the cork lottery we enter in buying wines, and that retailers refunded/replaced the wines for reasons of goodwill.

You know, I have tried to get a replacement bottle for a faulty screw-cap once, and got nowhere with the retailer.

I think it is very variable. A good retailer will do the right thing, a bad retailer will ensure no recurrent business by not...

Monghead.

I have a corked bottle of William Fevre grand cru chablis in my wine fridge -- been there since January 2009! I don't know where I got it but I asked a couple of retailers to give it back to their rep and they refused. Not sure why -- no skin off their nose I would have thought. But I am determined to get a replacement, even if I take it to France with me sometime!

The dickwit at the local barn instructed his staff to not replace or refund dicounted wines from the the run-out shelves. A corked Bastion. A Tatachilla Partners was charged at full price because it didn't have the sticker with the reduced price - I really couldn't be bothered arguing the toss over less than $1.50.

daz wrote:The dickwit at the local barn instructed his staff to not replace or refund dicounted wines from the the run-out shelves. A corked Bastion. A Tatachilla Partners was charged at full price because it didn't have the sticker with the reduced price - I really couldn't be bothered arguing the toss over less than $1.50.

You're right daz,

Life really is too short. That though is seriously cheap plonk $1.50

Monghead.

monghead wrote:

daz wrote:The dickwit at the local barn instructed his staff to not replace or refund dicounted wines from the the run-out shelves. A corked Bastion. A Tatachilla Partners was charged at full price because it didn't have the sticker with the reduced price - I really couldn't be bothered arguing the toss over less than $1.50.

You're right daz,

Life really is too short. That though is seriously cheap plonk $1.50

Monghead.

The price of the Partners (2008) was $10 without the discount sticker, $8.73 with it. What annoyed me most was that the discounted price was shown on the shelf but with others queuing at the checkout, I didn't bother pushing the issue. It's a fair enough quaffer, I've had a few bottles.

Cheers

daz

daz wrote:

monghead wrote:

daz wrote:The dickwit at the local barn instructed his staff to not replace or refund dicounted wines from the the run-out shelves. A corked Bastion. A Tatachilla Partners was charged at full price because it didn't have the sticker with the reduced price - I really couldn't be bothered arguing the toss over less than $1.50.

You're right daz,

Life really is too short. That though is seriously cheap plonk $1.50

Monghead.

The price of the Partners (2008) was $10 without the discount sticker, $8.73 with it. What annoyed me most was that the discounted price was shown on the shelf but with others queuing at the checkout, I didn't bother pushing the issue. It's a fair enough quaffer, I've had a few bottles.

Cheers

daz

Haha I thought that was too good to be true. At that price, it would have been cheaper than water!
$10 is still a great price though.

Cheers,

Monghead.