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Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 13, 2022 4:42 pm
by Dragzworthy
sjw_11 wrote:
Dragzworthy wrote:This feels like an Ideal moment for a heated debate about the benefits of screwtop in avoiding TCA Vs the lack of air ingress which means they age very slowly.

Let the games begin :mrgreen: :mrgreen: :mrgreen:
We are due for this again... for one simple reason... I am ready to recant my sins and be more forgiving to cork. :?
(for red wine, of certain kinds, but still... never thought I would say that!)
Not sure I can recall ever having a TCA affected screwtop...but stacks of corks. Do the screw tops lack the ingress and result in wines that take a long time to age? Perhaps.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 13, 2022 5:32 pm
by crusty2
Dragzworthy wrote:
sjw_11 wrote:
Dragzworthy wrote:This feels like an Ideal moment for a heated debate about the benefits of screwtop in avoiding TCA Vs the lack of air ingress which means they age very slowly.

Let the games begin :mrgreen: :mrgreen: :mrgreen:
We are due for this again... for one simple reason... I am ready to recant my sins and be more forgiving to cork. :?
(for red wine, of certain kinds, but still... never thought I would say that!)
Not sure I can recall ever having a TCA affected screwtop...but stacks of corks. Do the screw tops lack the ingress and result in wines that take a long time to age? Perhaps.
old reference to TCA under screwcap

https://forum.auswine.com.au/viewtopic.php?f ... lo#p144774

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 13, 2022 8:15 pm
by Dragzworthy
Yes had heard they are capable of having TCA..but definitely seems far rarer relative to the traditional closure methodology... The use of the phrase "corked" is also a testament to this.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 13, 2022 11:55 pm
by Ian S
Barrels can certainly get tainted with TCA, and then it doesn't matter what seal the bottle has - the wine will be corked before it is even sealed.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 14, 2022 8:38 am
by Mahmoud Ali
Ian S wrote:Barrels can certainly get tainted with TCA, and then it doesn't matter what seal the bottle has - the wine will be corked before it is even sealed.
Very true. I cannot remember which winery/wineries were involved but didn't they have to either scour their cellars or replace all their barrels to get rid of the TCA that was regularly affecting their wines?

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Wed Mar 16, 2022 6:30 pm
by JamieBahrain
I kindly received a 2010 Block 6 ( in screw cap ) as a replacement for my corked 2001. Very pleased the issue has been completely resolved.

Anyone for a Block 6 event? I have heaps of oldies. 8)

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Thu Mar 17, 2022 2:00 am
by Waiters Friend
Ian S wrote:Barrels can certainly get tainted with TCA, and then it doesn't matter what seal the bottle has - the wine will be corked before it is even sealed.
You're perfectly correct, Ian - but surely you would taste each barrel before you blend?

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Thu Mar 17, 2022 2:05 am
by Waiters Friend
JamieBahrain wrote:I kindly received a 2010 Block 6 ( in screw cap ) as a replacement for my corked 2001. Very pleased the issue has been completely resolved.

Anyone for a Block 6 event? I have heaps of oldies. 8)
Delighted to hear you have a 2010 as a replacement. A lot of wineries would only replace with current or recent vintage (partially as they may not hold significant museum stocks), so this is a good result. Enjoy!

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Thu Mar 17, 2022 8:39 pm
by Ian S
JamieBahrain wrote:I kindly received a 2010 Block 6 ( in screw cap ) as a replacement for my corked 2001. Very pleased the issue has been completely resolved.

Anyone for a Block 6 event? I have heaps of oldies. 8)
They got there in the end.

I do hope that they've learnt that this is what a fair solution looks like, unlike their initial (awful) offer, rather than just placating a persistent upset customer.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 21, 2022 10:05 am
by dave vino
JamieBahrain wrote: Sat Mar 05, 2022 6:15 am
tarija wrote:Jamie - what do you do if you get a corked Cappellano or Bartolo?
I would drop the wine back to Augusto or Maria Teresa for replacement. In my bi-annual visits to the region I would return corked wine.

If I were to buy expensive Barolo in Australia I would probably now check the policy for returning obviously faulty wine. Will I get a retail or importer refund?

I would never buy from an Australian winery that refused to replace a wine we both deemed cork tainted. There’s a lake of fine wine- and taint is still an issue- so why would you take the risk?
Can confirm, my 17 Sassacaia was corked, Negociants via Edinburgh Cellars replaced with a 2018 as they had no 2017. Both were great to deal with. EC are a great little store with some hard to get wines available. www.edcellars.com.au

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 21, 2022 10:43 am
by phillisc
dave vino wrote: Mon Mar 21, 2022 10:05 am
JamieBahrain wrote: Sat Mar 05, 2022 6:15 am
tarija wrote:Jamie - what do you do if you get a corked Cappellano or Bartolo?
I would drop the wine back to Augusto or Maria Teresa for replacement. In my bi-annual visits to the region I would return corked wine.

If I were to buy expensive Barolo in Australia I would probably now check the policy for returning obviously faulty wine. Will I get a retail or importer refund?

I would never buy from an Australian winery that refused to replace a wine we both deemed cork tainted. There’s a lake of fine wine- and taint is still an issue- so why would you take the risk?
Can confirm, my 17 Sassacaia was corked, Negociants via Edinburgh Cellars replaced with a 2018 as they had no 2017. Both were great to deal with. EC are a great little store with some hard to get wines available. www.edcellars.com.au
Agree Dave, as an Adelaide resident, I have avoided Ed Cellars for about the last 20 years, price structure was ridiculous, catering to a clientele who are now largely in nursing homes. The new bloke who has taken it over is a breath of fresh air, compared to the previous manager. Gave me 10% off with out even asking. Will certainly be going back.
Cheers Craig

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 21, 2022 6:43 pm
by Mahmoud Ali
dave vino wrote: Mon Mar 21, 2022 10:05 am Can confirm, my 17 Sassacaia was corked, Negociants via Edinburgh Cellars replaced with a 2018 as they had no 2017. Both were great to deal with. EC are a great little store with some hard to get wines available. www.edcellars.com.au
I don't think it would work for me. I am contemplating opening a bottle of 1982 Sassicaia and were it corked there wouldn't be much of a recourse. The government store where I bought it is long gone, and even if the importer were the same I have no receipt. And if I did the importer would likely refund me my $26 and tell me to go home.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Wed Mar 23, 2022 9:22 pm
by dave vino
I'd open it now. Unless it is like the 85 (and it is not) then it would be hitting the downward slope I daresay.

Or flog it on the secondary market, probably get $500 for it if in good nick.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Wed Mar 23, 2022 10:33 pm
by TravisW
Here's a happy outcome.

Popped a bottle of Primo Estate, Joseph 1995 Cab Sauv Merlot (the wine later became their Moda Amarone), only to find it full of the wonders of TCA.

Pinged them an email and asked if they wanted the full bottle back for testing. They got straight back, apologised and told me that they didn't need the bottle, and that unfortunately they didn't have any Moda Amarone in stock but how about an Angel Gully Shiraz 2019?

Perfect. Love Primo Estate!

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Fri Mar 25, 2022 7:52 am
by JamieAdelaide
Great service though I wonder if wineries should accept the bottle returned as a policy to prevent the fraudsters taking advantage of kind hearted customer service?

Perhaps it happens infrequently as wines in cork become a thing of the past with most wineries? Yet as Kay’s indicated it seems a prevalent practice that “strangers” demand replacement for corked wine which they suspect is ingenuine.

I’d be happy to wear $10 postage to return a bottle for testing as long as I received replacement. As wine lovers perhaps we shouldn’t be advertising a practice that is so proan to abuse?

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Fri Mar 25, 2022 8:56 pm
by Ian S
Agreed - we should always be prepared to return the corked wine, asap, so the shop or producer has a good chance to judge for themselves by nose or taste.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sat Mar 26, 2022 8:51 pm
by Brucer
JamieBahrain wrote: Wed Mar 16, 2022 6:30 pm I kindly received a 2010 Block 6 ( in screw cap ) as a replacement for my corked 2001. Very pleased the issue has been completely resolved.

Anyone for a Block 6 event? I have heaps of oldies. 8)
2010 is a fabulous wine. Like 99 points.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 12:29 pm
by JamieAdelaide
I tucked it away in the cellar. Give it a few more years. 2001 and 2002 definitely ready to go.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 5:54 pm
by cuttlefish
Perhaps someone could amend the title of this thread?

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 6:03 pm
by JamieAdelaide
No problems what would you like as the thread title? It’s hard to please everyone. If I’d deleted the thread after resolution of the dispute, I thought I may upset those who contributed.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 6:21 pm
by cuttlefish
"Kay Brother's Replaces Corked Wine"

Re: Kay Brother’s Replaces Corked Wine

Posted: Sun Mar 27, 2022 6:33 pm
by JamieAdelaide
Dragzworthy wrote: Sun Mar 13, 2022 4:42 pm
sjw_11 wrote:
Dragzworthy wrote:This feels like an Ideal moment for a heated debate about the benefits of screwtop in avoiding TCA Vs the lack of air ingress which means they age very slowly.

Let the games begin :mrgreen: :mrgreen: :mrgreen:
We are due for this again... for one simple reason... I am ready to recant my sins and be more forgiving to cork. :?
(for red wine, of certain kinds, but still... never thought I would say that!)
Not sure I can recall ever having a TCA affected screwtop...but stacks of corks. Do the screw tops lack the ingress and result in wines that take a long time to age? Perhaps.

Re: Kay Brother’s Replaces Corked Wine

Posted: Sun Mar 27, 2022 6:33 pm
by JamieAdelaide
There you go !

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 7:44 pm
by crusty2
Image[/img]Sadly had 2004 Zema Estate Cab and 2001 Zema Family Cab both faulty this weekend before settling on a 2006 Family Cab (screwcap) which was excellent. Email and photo sent with offer to send faulty bottles back to winery/rep.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Mar 27, 2022 9:08 pm
by JamieAdelaide
Had the Zelma 04 recently and liked it as it was lean and savoury ( I’ve a foreign palate still I think )

Can’t change the title btw. Happy for admin to change it

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 28, 2022 11:55 am
by JamieAdelaide
I’ve asked SJW ( admin ) if he can help with the title change. I don't appear to be able to do it my end.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Mon Mar 28, 2022 7:53 pm
by cuttlefish
JamieAdelaide wrote: Mon Mar 28, 2022 11:55 am I’ve asked SJW ( admin ) if he can help with the title change. I don't appear to be able to do it my end.
All good, mate.

It only seems fair given the outcome. 👍🏻

Re: Kay Brother’s Replaces Corked Wine!

Posted: Tue Mar 29, 2022 11:28 pm
by sjw_11
I changed the first post but it hasn’t automatically changed the others … I will need to check, I’m sure there is a way to do that without going post by post to update it.

Re: Kay Brother’s Replaces Corked Wine!

Posted: Wed Mar 30, 2022 8:06 am
by JamieAdelaide
Thanks Sam, I think the headline about covers it for more than serious perusal.

Had another couple of corked wines this week from Barossa wineries and will offer straight up to send in the bottles. It’s a terrible situation for all parties! The liability of all punters present their corked Aussies must be significant and see wineries hoping the taint goes unnoticed.

Re: Kay Brother’s Refuses To Replace Corked Wine!

Posted: Sun Apr 03, 2022 5:22 pm
by crusty2
crusty2 wrote: Sun Mar 27, 2022 7:44 pm Image[/img]Sadly had 2004 Zema Estate Cab and 2001 Zema Family Cab both faulty this weekend before settling on a 2006 Family Cab (screwcap) which was excellent. Email and photo sent with offer to send faulty bottles back to winery/rep.
Zema have kindly replaced the faulty wines with current releases. Wonderful service and i would highly recommend their wines. Zema pricing is still a bargain.
Thanks Sally @ Zema Estate.