Teisto wrote:I would be doing as someone else suggested getting on their Facebook and Twitter feeds ASAP.
They hate anything negative going on there and look to "resolve" things quicker so they don't lose face. They can turn it into a great Cust Service PR exercise
You are able to flog them if they don't respond and put that up there. Write it all very nicely of course so you are measured and courteous in your quest to find what is rightly owing to you.
My bolding of Teisto's message. That's the trick, of course. Give them absolutely no excuse to take the high moral ground.
As I mentioned earlier, I'd be on the phone constantly insisting on making contact with someone who can give you a definitive answer and refusing call-backs or delays.
Or visiting the shop to talk with Jon in person.
Emails are never going to get any action if they're putting it in the too hard basket. Someone senior must know what's going on, I doubt you're the only one in this situation.
If you get something up on twitter let the Auswine forums know. I'd be happy to retweet it and I'm sure that others on here would do the same too. The chain in question might not enjoy having a message about 'non-delivery of En Primeur wines from a particular store' flashed around the world. Hashtag it with 'customer service'. It wouldn't be a great look for them to then not respond to your queries. Anyone searching for 'customer service' would come across your little gem.
I'm presuming that you've already spoken in person with John? What was his response?
Here's hoping you get a positive resolution in the short term.
And so in true Sydney style, after talking to a few friends who had friends who knew other friends, when I turned up to discuss the overdue wine it happened to be sitting ready 5 feet (!) from the till. Mon Dieu!! You don't say!!! What an amazing coincidence and so in the end, in this best of all possible best worlds, everything sorted itself out on the day.
