Thank you for taking the time to contact us at Rosemount Estate. There are a couple of points that could lead to your impressions of the wine. Given that there isn't a fault that you've pointed to in your email, one factor would be the cellaring conditions the wine has experienced and the second could be your taste/palette relative to the wine's development.
I've attached the last tasting note that we have for the wine (from 2001) which indicates that the wine is best drunk between 2001 and 2010 assuming ideal cellaring conditions. If the wine has been cellared under less than ideal conditions it will prematurely develop and will be closer to/at the end of its drinking window.
The second factor is that you may have preferred the wine younger. Assuming that you tried the wine before you purchased 2 cases of it in 2001, possibly the more fruit forward appearance of the wine at that stage of development was more desirable to you than the wine 5 years later?
Regards Sanjay Chhabra Consumer Relations Rosemount Esta
jacques wrote: Given that there isn't a fault that you've pointed to in your email
Given that there is always 2 sides to a story, methinks there is also your email that needs to be provided before we can make heads or tails out of this.
Care to elaborate what you found was the issue with the wine and what exactly you want to accomplish by your post?
The wine is now 11 years old. I don't expect it came with a 10 year guarantee..it is just a fact of life that some wines develop well and most don't. This wine did not have a pedigree for longevity either really. You need to try bottles along the way when cellaring. I am with Rosemount on this one.
ps: I would have thought someone employed by a large wine company would know that the word is palate, not palette.
Makes you wonder if the marketing department of Rosemount is outsourced with staff being provided with a list of scripted answers rather than actually knowing anything about wine?
But I suppose if the answer was scripted they would have got it right???
Ratcatcher wrote:ps: I would have thought someone employed by a large wine company would know that the word is palate, not palette.
Makes you wonder if the marketing department of Rosemount is outsourced with staff being provided with a list of scripted answers rather than actually knowing anything about wine?
But I suppose if the answer was scripted they would have got it right???
Who knows?
Ratty,
I have had loads of interaction with Sanjay at Southcorp and have always found him to be very helpful and cooperative. Rosemount/SC did/does not outsource their customer support line.
As to how much their staff knows, some know more than others and whilst we would all like to deal with pros, the vast majority of the customer support work is dealing with people that know little to not much about wine; the people who contribute to this forum are far from the norm, and know far more than the average consumer.
