One of the advantages of working across a large portfolio of brands is that when a product 'complaint' comes in from about three different brands on the same day with almost exactly the same wording it gets pretty easy to spot the scam. For smaller producers with only one brand it may not be quite so easy to spot.
While it would clearly be unprofessional and a breach of the privacy act for me to share consumer details, I'd be happy to share via PM the 'characteristics' of some of the more obvious ones that have all popped up in the last couple of days so people can make their own informed decisions.
get them back at their own game. Get them to send in the 'faulty' bottles at their own expense, then reply saying there was nothing wrong with the wine. I wonder whether they would take the extra effort in filling the bottles with 'spoilt' wine. Would they be filled with the exact same stuff? I'm in a slightly vindictive mood.
tpang wrote:get them back at their own game. Get them to send in the 'faulty' bottles at their own expense
I doubt there are any bottles to begin with.
Cam, you're on the money.
Key phrases include 'had to tip it down the sink' , 'I only bought it for a special occasion and it really left me mad!', 'I threw it in the bin, why would I keep it?'.
Then you have the other end of the spectrum. No vinyard names mentioned but I had a six pack of chardonnay I paid $80 a bottle for. The first two were sublime but the last four were clearly baked in transit. I retain all bottles to return to vinyard at my expense but they responded that if 4 were bad then all should have been bad and that I didn't know what I was talking about. They refused to respond to future emails Then you have the vinyards who sell cancelled export orders at cheap prices - only good for cleaning engine parts Having said all this I only have 3 vinyards on my burned list - they have done the wrong thing by me and will never get my business again, I still have dozens who always do the right thing by me
Graham
Nothing is so effective in keeping one young and full of lust as a discriminating palate thoroughly satisfied at least once a day.
Two were great, four were f****d? Where did the heat affect happen? The winery's skepticism is understandable. An icon WA winery replaced a couple of bottles of different premium wines from 2001 and 2002 for me that were TCA affected, some years down the track after I'd blathered on a forum and been yold to complain I also had at least one other bottle another wine that was dodgey. In the email exchange, the winery owner/winemaker acknowleged there were cork problems around that period. They were both replaced by current releases, the less expensive by one from a good vintage, the flagship wine from reputably one of the worst vintages ever for the region. And yes, I had kept the remains of the remaining contents of the bottles of wine and offered to send them back to the winery but it wasn't necessary. The icon red was about $80-$90 when I bought it, the other about $45-$50. Since then the winery's prices of its premium products have risen beyond my affordabiliy index and it's not the only one.
